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Damage Control During a Customer Service Crisis [Infographic]

Our friends over at Zendesk know a thing or two about customer service–we use their tools to provide help desk and customer support for our own customers. Keep this infographic handy for when you face...

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Caller ID will launch on the Fitbit Force during February

Ideal for anyone that currently owns both the Fitbit Force and an iPhone 4S or higher, Fitbit will soon add a caller ID feature to the fitness band that will display the name of the person that’s...

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Six steps for increasing engagement during the post-holiday doldrums

Most businesses experience a slump in sales after the rush of the holidays.  Instead of fearing this time and stressing about decreased revenue, take a few minutes to step back and evaluate what you...

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